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We want to make it easy for you to do business with us by provide the following payment options -
Retail Customer Orders and Dispatch Policy
Retail Orders are accepted by phone, email and online.
All retail customers are welcome to visit our nursery to view the stock and order directly.
All online orders are secure from this website and are dispatched ASAP after full payment has been made into the business bank account.
We use recycled cardboard boxes as packaging for all courier orders . This reduces the cost to you and is more sustainable for the environment.
We ensure the dispatch and delivery time is as short as possible.
Courier Delivery Charges including GST
We dispatch online orders with Fastway Couriers Ltd
We provide a low cost, reliable, local, short haul and national courier distribution service to our customers.
The total courier cost is automatically calculated on the website when you place your order, according to the grade and weight of the plants.
Greater Auckland City by Courier
The amount charged to all customers is $20.00 per carton. The maximum weight per carton is 25kg.
For Waiheke and Great Barrier Islands $25.00 per carton.The maximum weight per carton is 25kg.
North Island by Courier
$25.00 per carton. The maximum weight per carton is 25kg.
South Island by Courier
$36.00 per 10kg carton
Add $10.00 per carton for Rural delivery
International Shipping Policy
Regrettably we do not send plants overseas.
Customer GuaranteeWe guarantee the quality of the plants supplied to be of the highest standard.
Every reasonable precaution is taken to ensure that quality plants are grown and supplied true to name and description.
No warranty is given as to the growth, quality, productiveness or description of plants supplied.
Complaints Procedure and Returns
The customer is to inspect the goods upon delivery and advise The Native Plant Centre Ltd of any shortages, damages and poor quality as soon as practicable, and at most within four days of delivery.
The customer agrees to hold all goods until a course of action has been agreed. Liability is limited to the replacement of any defective plants.
The Native Plant Centre Ltd gives no undertaking to replace failures.
It is the customer’s responsibility to select and be satisfied with the quality of individual plants purchased and to ensure the fitness or suitability of application for the plants purchased.
Returns, other than of non-complying goods, are solely within the discretion of The Native Plant Centre Ltd.
Plant Supply Contracts and Contract Growing Policy- Trade Customers only
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