Customer Service

RETAIL ORDERS AND DISPATCH POLICY

Orders are accepted by phone, fax, email and online.

All retail customers are welcome to visit our nursery to view the stock and order directly.

All orders are dispatched as soon as possible after confirmation.

For orders over 2 cartons and where plants are not able to be couriered, the freight is charged at cost to the customer.
We use the nursery industry trolley system to ensure plants are delivered in excellent condition. Please contact us for a written quote.

ONLINE ORDER DELIVERY CHARGES EXCLUDING GST

We dispatch online orders with Fastway Couriers.

Auckland area only

Courier
The amount charged to all customers is $10.00 plus GST per carton. The maximum weight per carton is 25kg.
Add $5.00 plus GST per carton for Rural delivery

For Waiheke and Great Barrier Islands $20.00 plus GST per carton.The maximum weight per carton is 25kg.
Great Barrier parcels are couriered to the ferry terminal only.

Company Vehicle
Where plants are not able to be couriered in a closed carton, the cost for delivery using the company vehicle are:

North Shore (Takapuna to Orewa) area $30.00 plus GST
Within the Greater Auckland City, exc Waiheke and Great Barrier Islands $50.00 plus GST

We ensure the dispatch and delivery time is as short as possible.

Outside of the greater Auckland city - North Island.

Courier
$15.00 plus GST per 10kg carton plus $5.00 for every extra 5kgs. Maximum 25kg per carton
Add $5.00 plus GST per carton for Rural delivery

International Shipping Policy

Regrettably we do not send plants overseas.

PAYMENT OPTIONS

We want to make it easy for you to do business with us by provide the following payment options -

Direct Credit / Internet banking Company Bank A/C number is 01 0277 0050246 00 ANZ Albany

Cheque

Eftpos

We do not accept credit card unseen as payment online or by phone.

We process the order and dispatch the goods once the payment is received and processed.

Order Online